Title: Analysing Quality of Doctor-Patient Communication and Health Literacy among Delhi Patients Download

Author- Gaurav Joshi/Dr. Surender

cite this article:
Joshi Gaurav/Dr. Surender, ”Analysing Quality of Doctor-Patient Communication and Health Literacy among Delhi Patients”, Published in SHODHAAMRIT, ISSN-3048-9296(o) & 3049-2890(P), Volume-2 | Issue-1 , Jan.-June 2025, Page No. :-178-187. URL: https://shodhaamrit.gyanvividha.com/wp-content/uploads/2025/12/Gaurav-Joshi-Dr.-surendar-Shodhaamrit-Vol-2Issue-1-ISSN-3048-9296o-3049-2890P-Jan.-June-2025pp-178-187.pdf

Abstract : Patients with poor health literacy have problems while interacting with doctors. They also face difficulties in understanding medical instructions from doctors. The health workers also interact with the doctor face-to-face, i.e. verbal communication. This paper analyses the doctor-patient verbal communication. Data from 100 patients visiting general physicians were collected at the primary health centres in Delhi, and their responses were obtained through a semi-structured questionnaire. The paper examined the quality of communication between doctor and patient to understand the quality of communication between doctor and the patient. This paper also analysed whether patients with low literacy can understand the instructions of the doctor. The study found that patients with low health literacy and who are less literate sometimes encounter problems while interacting with doctors. They are also more dependent on pharmacists to make them aware of the medicines and treatment prescribed by the doctor.

Keywords : Patients, health literacy, health workers, encounter, medicines.

Publication Details:

Journal : SHODHAAMRIT(शोधामृत)

ISSN : 3048-9296 (Online) & 3049-2890 (Print)

Published In : Volume-2 | Issue-1, Jan.-June 2025

Page Number(s) : 178-187

Publisher Name :

 Mrs Anubha Chaudhary | https://shodhaamrit.gyanvividha.com | ISSN-3048-9296(o) & 3049-2890(P)